IT operation in schools


A key objective of the City of Osterholz-Scharmbeck is to provide a sustainable way of supporting state schools of the City of Osterholz-Scharmbeck in information technologies. Core aspects are the improvement of existing resources using a helpdesk system, implementation of centralized support services over virtual private networks and increasing customer satisfaction by more transparency, more efficient communication and a plain process structure. To lower the total cost of ownership (TCO) in the schools important infrastructure services like remote software distribution and network monitoring are based on open source software.

Short description: 
Improving IT support in public schools
City of Osterholz-Scharmbeck